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IX. Right of Withdrawal from the Agreement

Physical Products

A Consumer may withdraw from the agreement within 14 days without giving a reason and without incurring costs, except for direct costs of returning the goods to the Seller.

The Consumer's right to withdraw from the Agreement is excluded, among others, in the case of: a) provision of services, if the Seller has fully performed the service with the Consumer's express consent, who was informed before the start of the service that after its performance they will lose the right to withdraw from the agreement; b) where the price or remuneration depends on fluctuations in the financial market over which the seller has no control and which may occur before the deadline for withdrawal from the agreement – e.g., sale of foreign currencies; c) where the subject of the service is a non-prefabricated good, produced according to the Consumer's specifications or serving to satisfy their individualized needs; d) where the subject of the service is a good delivered in a sealed package which cannot be returned after opening the package due to health protection or hygienic reasons, if the package was opened after delivery; e) where the subject of the service are items which, after delivery, due to their nature, become inseparably connected with other items; f) where the subject of the service are alcoholic beverages, if their price was agreed upon when concluding the sales agreement, delivery can only take place after 30 days, and the value depends on market fluctuations beyond the Seller's control; g) where the Consumer expressly requested the Seller to come to them to perform urgent repairs or maintenance.

The right to withdraw from the agreement does not apply to the Entrepreneur.

The period for withdrawal from the agreement begins: a) for an agreement where the entrepreneur issues the goods – from taking possession of the goods by the Consumer or a third party indicated by them other than the carrier; b) for an agreement covering multiple goods that are delivered separately, in batches or in parts – from taking possession of the last good, batch or part; c) for an agreement involving regular delivery of goods for a fixed period – from taking possession of the first goods; d) for other agreements – from the date of conclusion of the agreement.

The Consumer may withdraw from the agreement by submitting a declaration of withdrawal from the agreement to the Seller via the withdrawal form placed on our website or in writing to the email address kartpedicurepolska@gmail.com. A sample withdrawal declaration form is attached as Appendix 1 to these terms and conditions.

To meet the deadline, it is sufficient to send the declaration before its expiry.

Upon receipt of the declaration of withdrawal from the Agreement from the Consumer, the Seller will send confirmation of receipt of the declaration of withdrawal from the Agreement to their email address.

The Consumer is obliged to return the goods to the Seller no later than 14 days from the date on which they withdrew from the agreement. To meet the deadline, it is sufficient to send back the goods before its expiry.

The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the agreement, return to the Consumer all payments made by them.

The Seller makes the refund using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different refund method that does not incur any costs for them.

The Seller may withhold the refund of payments received from the Consumer until receipt of the goods back or until the Consumer provides proof of their return, whichever occurs first.

The Consumer bears the direct costs of returning the goods to the Seller.

In the event of withdrawal from a distance agreement, the Agreement is considered not concluded. What the parties have provided shall be returned unchanged, unless the change was necessary to determine the nature, characteristics and functionality of the Goods.

The Consumer is liable for any reduction in the value of the goods resulting from using them in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods. If the consumer decides to return such used goods, the Seller may demand appropriate compensation from them.

Return of goods is to be made to the address: aleje Jerozolomskie 101 l.1 Warsaw 02-011

SAMPLE WITHDRAWAL FORM FROM THE SALES AGREEMENT

SAMPLE COMPLAINT FORM